FAQ’s

About Ritesim

What do Ritesim offer?

Ritesim build bespoke global data tariffs, via SIM cards, for companies who require secure and controlled connectivity for all GSM/LTE devices

Can you provide private or public IP functionality?

Yes. Through the construction of VPN tunnels from the Network servers we can offer fixed public or private IP functionality either through our London hub or directly through your servers

Can you provide a personalised APN?

Yes, for a small one–off charge, subject to the name being available from the naming registry

Can SIM cards be branded?

Yes. We can brand SIM cards with your own artwork for a fee. To brand SIM cards there is an MOQ of 1,000

Is 4G connectivity available?

4G is now available in all major countries. This is an ever–growing list, so please contact us with your specific requirement

Is 2G connectivity available?

2G is currently available in most countries. However, certain Networks are now terminating 2G coverage. Please contact us with your specific requirement

Is there a minimum order quantity?

No. We are keen to work with businesses of all sizes. IoT is a growing industry, some of our most successful partners started with only a few SIM cards

Are the control platforms available in multiple languages?

Yes. Our portals are available in all major languages

What is the SIM card activation process?

Our SIM cards are self–activating upon first connection to the internet. Alternatively, we can supply SIM cards in a deactivated state which can easily be activated by you via our portal

Is SIM card registration required?

No. There is no SIM card registration required for any of our SIM cards

How long does it take to receive SIM cards?

All of our SIM cards are dispatched worldwide by DHL with most shipments arriving within two days

What control do we have over our SIM cards?

We provide the following control features:

The ability to instantly switch SIM cards on and off individually or in batches
An unlimited array of caps, alerts and automation rules
Real-time visibility of your SIM cards anywhere in the world
Live data usage and downloadable CDR (call data record) reports
Sophisticated error diagnostics

Do the SIM cards tether?

Yes. Our SIM cards tether and have no usage restrictions

Technical questions

What are M2M and IoT?

M2M (Machine To Machine) and IoT (Internet of Things) both refer to devices communicating with each other by exchanging data over the internet. M2M refers to isolated instances of device-to-device communication, and IoT refers to a grander scale of communication between multiple devices via the cloud.

What are the advantages of an IoT SIM versus a consumer SIM?

There are five principal benefits of using an IoT product, which are:

A tariff which is created specifically to suit your business needs
A higher quality of connectivity ensuring 24/7 internet access anywhere in the world
Real-time control and visibility of every SIM card
Multiple SIM type available e.g. an industrial SIM for extreme conditions
Infrastructure available to provide enhanced data security

Why is multi-Network availability important?

In every country consumer SIM cards only work on a single Network, which often provides patchy and inconsistent coverage resulting in unreliable service. Whereas, our IoT SIM cards provide non-steered Multi-Network roaming in all countries resulting in a superior level of connectivity

Can you have voice and/or SMS on an IoT SIM?

Yes, both SMS and voice are available. However, if you would like these services blocked, this is also possible on an IoT SIM card. Any SMS or voice requirements will be discussed as part of the tariff building process

Which size SIM cards are available?

4 SIM formats are available:

2FF (Standard)
3FF (Micro)
4FF (Nano)
Trio (3 in 1)

Which SIM types are available?

Standard SIM in individual or trio format

IoT Industrial Strength (2FF) SIM Cards

IoT Surface Mounted/Solderable chip SIM

What is an APN?

APN stands for Access Point Name. All SIM cards supplied by us have a single APN which works globally and has to be entered into the device in order to access the internet.