FAQ’s

About Ritesim

What do Ritesim offer?

Ritesim build bespoke cellular IoT connectivity solutions for companies who require secure and controlled connections for all IoT devices. We offer cellular connectivity globally across multiple networks and regions supported by the world leading connectivity control centre platform Cisco-Jasper.

We are able to offer connectivity across 2G, 3G, 4G, LTE, CAT-M and NB-IoT. All of our SIMs provided are enabled for 5G and will be connected ‘over the air’ as the service is rolled out and required by our customers.

Ritesim is also able to provide secure private network infrastructure, fixed IP SIMs, VPNs and private APNs.

Can you provide private or public IP functionality?

Yes. We have a dedicated team of specialists who are able to construct VPN tunnels from the Network servers. Through this we are able to offer fixed public or private IP functionality either through our London hub or directly through your own servers.

Can you provide a personalised APN?

Yes, for a small fee we are able to create a personalised APN. We have a dedicated team of specialists who are able to create the connection you need and support with any further requirements such as fixed IP addresses and VPNs.

Can SIM cards be branded?

Yes. We can brand SIM cards, with your company logo and details for a small fee. The SIM cards can also be used to create your own branded private network. To brand SIM cards there is a  minimum order quantity (MOQ) of 1,000 with any assets and artwork supplied by you.

Is 4G connectivity available?

4G and LTE is now available on multiple network operators across all regions of the world. Our IoT SIM cards are able to easily switch between 4G networks to ensure that you always receive the best signal, anywhere in the world. The SIM cards are also prepared for the roll out of 5G as the network becomes available, leaving you in prime position to take full advantage of cellular IoT connectivity using a Ritesim SIM card.

Is 2G connectivity available?

2G is currently available in most countries. However, certain Networks are now terminating 2G coverage as the network begins to sunset. We are able to help you source alternative connectivity such as Nb-IoT and CAT-M which may be suitable for your  cellular IoT connectivity needs. Please contact us with your specific requirements, we are confident we can help you find the solution you need. 

Is there a minimum order quantity?

No. We are keen to work with businesses of all sizes. IoT is a growing industry, some of our most successful partners started with only a few SIM cards. We are confident that we can supply all of your IoT connectivity requirements no matter the order size.

Are the control platforms available in multiple languages?

Yes. Our portals are available in all major languages

What is the SIM card activation process?

Our SIM cards are selfactivating upon first connection to the internet. Alternatively, we can supply M2M/IoT SIM cards in a deactivated state which can easily be activated by you via our portal.  

Is SIM card registration required?

No. There is no SIM card registration required for any of our SIM cards. You are able to manage all of your SIMs yourself through our IoT connectivity management platform.

How long does it take to receive SIM cards?

All of our IoT connected SIM cards are dispatched globally from our offices in the UK. Most shipments arrive within two days and you are connected from the activation of the SIM. We are able to provide test IoT SIM cards with loaded data to ensure we can provide the right connectivity you need.

 

What control do we have over our SIM cards?

All of our IoT SIM cards come connected to the world leading IoT connectivity control platform, Cisco-Jasper. As part of our service to you, we are able to provide the following features to help you manage your cellular IoT connections:

  • The ability to instantly switch SIM cards on and off individually or in batches

  • An unlimited array of caps, alerts and automation rules 

  • Real-time visibility of your SIM cards anywhere in the world

  • In-depth analysis of your IoT data usage and connectivity
  • Live data usage and downloadable CDR (call data record) reports

  • Manage the entire life-cycle of your device through one SIM
  • Sophisticated error diagnostics 

You can read more about our IoT connectivity control center on our blog, that goes into more detail about its access, use and benefit for you in managing your IoT connections.

Do the SIM cards tether?

Yes. Our SIM cards tether and have no usage restrictions.

Is 5G connectivity available

5G connectivity and roaming is not currently fully available across networks. All of our IoT SIMs are 5G enabled ready for the new network’s release globally. We can support organisations wishing to pilot and test 5G in controlled environments in preparation for 5G’s release. Once 5G is available, we can connect it over-the-air to all SIMs instantly using the Cisco-Jasper platform.

Until 5G is available, we are able to offer premium cellular IoT connectivity across 2G, 3G, and 4G on most Major Network Operators. We also have an expanding list of Network partners offering CAT-M/LTE-M and NB-IoT. We are confident that we can find a connectivity solution that is right for you and your business.

To find out more about 5G, it’s expected benefits and what it means for IoT, read our blog here.

 

Technical questions

Can I use your SIMs for asset tracking?

Our M2M/IoT SIMs are ideal to use in asset tracking. All of our M2M and IoT SIMs are able to connect to multi-network operators globally. This unique attribute means that each SIM can connect to any network providing the strongest signal to the asset or device being tracked. You can also keep track of all of your connected assets in real-time through our connectivity control platform whilst ensuring you won’t lose a connection to your asset, wherever they are in the world.

To read more about why you should consider our M2M SIMs and cellular IoT connectivity solution for asset tracking, read our blog here. 

What is M2M and IoT?

M2M (Machine2Machine) and IoT (Internet of Things) both refer to devices communicating with each other by exchanging data over the internet. M2M refers to isolated instances of device-to-device communication, and IoT refers to a grander scale of communication between multiple devices via the cloud.

What are the advantages of an IoT SIM versus a consumer SIM?

The principal benefits of using a cellular IoT SIM as opposed to a typical consumer SIM are as follows:

  • IoT SIMs have more flexible tariffs which can be created specifically to suit your business needs
  • Real time data and analytics of the usage of each SIM and device
  • Network quality control features via a connectivity control centre platform such as Cisco-Jasper
  • A higher quality of connectivity ensuring 24/7 internet access anywhere in the world
  • Real-time control, analytics and visibility of every M2M/IoT SIM card in your devices
  • Further infrastructure available to provide enhanced data security.

To find out more about these differences, read our blog that explains these differences in more detail.

Why is multi-Network availability important?

In every country, consumer SIM cards only work on a single Network, which often provides patchy and inconsistent coverage resulting in an unreliable service. Our IoT SIM cards provide non-steered multi-Network roaming in all countries, resulting in a superior level of IoT connectivity and significantly reducing potential blackspots in coverage.

Can you have voice and/or SMS on an IoT SIM?

Yes, both SMS and voice are available. However, if you would like these services blocked, this is also possible on an IoT SIM card. Any SMS or voice requirements will be discussed as part of the tariff building process 

Which size SIM cards are available?

4 SIM formats are available:

  • 2FF (Standard)

  • 3FF (Micro)

  • 4FF (Nano)

  • Trio (3 in 1)

Which SIM types are available?

No matter the device we have a SIM card with a connectivity solution that is suitable for your business.

The most common IoT SIM formats are listed below. Each of which we are able to dispatch to you within two days for either testing or usage.

  • 2FF (Standard)
  • 3FF (Micro)
  • 4FF (Nano)
  • Trio (3 in 1)
  • IoT Industrial Strength (2FF) SIM cards
  • IoT Surface Mounted/Solderable chip SIM

To find out more about the different types of IoT SIM cards, our blog goes into more detail about our M2M/IoT SIMs their usage and the benefits of each here. 

 

What is an APN?

APN stands for Access Point Name. The APN is used by devices making connections to GSM, GPRS, 3G, 4G mobile networks and the public internet. The APN gateway defines the type of service a device uses. It can also determine IP addresses, which network to connect to, and any security requirements. All Ritesim SIM cards have a single APN that work globally and are able to switch between networks that have the best signal for cellular data.These SIMs have to be entered into your device in order to access the internet

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