FAQ’s

Ritesim build bespoke cellular IoT connectivity solutions for companies who require secure and controlled connections for all IoT devices. We offer cellular connectivity globally across multiple networks and regions supported by the world leading connectivity control centre platform Cisco-Jasper.

We are able to offer connectivity across 2G, 3G, 4G, LTE, CAT-M and NB-IoT. All of our SIMs provided are enabled for 5G and will be connected ‘over the air’ as the service is rolled out and required by our customers.

Ritesim is also able to provide secure private network infrastructure, fixed IP SIMs, VPNs and private APNs.

Yes. We have a dedicated team of specialists who are able to construct VPN tunnels from the Network servers. Through this we are able to offer fixed public or private IP functionality either through our London hub or directly through your own servers.

Yes, for a small fee we are able to create a personalised APN. We have a dedicated team of specialists who are able to create the connection you need and support with any further requirements such as fixed IP addresses and VPNs.

Yes. We can brand SIM cards, with your company logo and details for a small fee. The SIM cards can also be used to create your own branded private network. To brand SIM cards there is a  minimum order quantity (MOQ) of 1,000 with any assets and artwork supplied by you.

4G and LTE is now available on multiple network operators across all regions of the world. Our IoT SIM cards are able to easily switch between 4G networks to ensure that you always receive the best signal, anywhere in the world. The SIM cards are also prepared for the roll out of 5G as the network becomes available, leaving you in prime position to take full advantage of cellular IoT connectivity using a Ritesim SIM card.

2G is currently available in most countries. However, certain Networks are now terminating 2G coverage as the network begins to sunset. We are able to help you source alternative connectivity such as Nb-IoT and CAT-M which may be suitable for your  cellular IoT connectivity needs. Please contact us with your specific requirements, we are confident we can help you find the solution you need. 

No. We are keen to work with businesses of all sizes. IoT is a growing industry, some of our most successful partners started with only a few SIM cards. We are confident that we can supply all of your IoT connectivity requirements no matter the order size.

Yes. Our portals are available in all major languages

Our SIM cards are self–activating upon first connection to the internet. Alternatively, we can supply M2M/IoT SIM cards in a deactivated state which can easily be activated by you via our portal.  

No. There is no SIM card registration required for any of our SIM cards. You are able to manage all of your SIMs yourself through our IoT connectivity management platform.

All of our IoT connected SIM cards are dispatched globally from our offices in the UK. Most shipments arrive within two days and you are connected from the activation of the SIM. We are able to provide test IoT SIM cards with loaded data to ensure we can provide the right connectivity you need.

All of our IoT SIM cards come connected to the world leading IoT connectivity control platform, Cisco-Jasper. As part of our service to you, we are able to provide the following features to help you manage your cellular IoT connections:

• The ability to instantly switch SIM cards on and off individually or in batches

• An unlimited array of caps, alerts and automation rules 

• Real-time visibility of your SIM cards anywhere in the world

• In-depth analysis of your IoT data usage and connectivity

• Live data usage and downloadable CDR (call data record) reports

• Manage the entire life-cycle of your device through one SIM

• Sophisticated error diagnostics 

You can read more about our IoT connectivity control center on our blog, that goes into more detail about its access, use and benefit for you in managing your IoT connections.

Yes. Our SIM cards tether and have no usage restrictions.

5G connectivity and roaming is not currently fully available across networks. All of our IoT SIMs are 5G enabled ready for the new network’s release globally. We can support organisations wishing to pilot and test 5G in controlled environments in preparation for 5G’s release. Once 5G is available, we can connect it over-the-air to all SIMs instantly using the Cisco-Jasper platform.

Until 5G is available, we are able to offer premium cellular IoT connectivity across 2G, 3G, and 4G on most Major Network Operators. We also have an expanding list of Network partners offering CAT-M/LTE-M and NB-IoT. We are confident that we can find a connectivity solution that is right for you and your business.

To find out more about 5G, it’s expected benefits and what it means for IoT, read our blog here.